SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of storage rush (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All 2 items work great. Clippers cut through my Ratcha's nails just fine, no splitting or file needed. The comb is her favorite, as it gives the best scratches
This set works great on my 10 lb French Angora Rabbit. The clippers are much better than the small scissor type I brought marketed just for bunnies. Sturdy and easy to grasp, they are large enough to trim almost any small animal. My dogs are quite small, about the size of my rabbit, but I imagine it would work on most dogs too. I like the back plate that keeps the nail from slipping in too far.
We have an akita/chow and she has begun to blow coat (that time of year). I have been looking for this type of comb - what we called a greyhound comb when I used to show akitas - since it is great for heavy double coated breeds. It has to be used gently and work through the coat in steps but it is the best for getting old undercoat out. Very nice product at a nice price. I will be looking at their other products in the future.
I tried the brush out immediately on my cat and she loves it. I think its like a massager to her. It helps get her fur so it limit hairball issue. I haven't tried the clippers and really most likely wont because I feel, even though my cat is indoor, that she is entitled to keep her one nature defense and I don't know that she would let me anyway.
Absolutely love this brush. Very comfortable bristles with super easy cleaning. The nail clippers are meant for small to medium small maybe medium dogs.
I've only used the brush once so far but am pleased with the results. It is a good size for my toy poodle and did a really nice job fluffing the hair on his head. He was just groomed so he doesn't have any tangles but that kinky curly hair has to be kept under control I really didn't need the comb or nail clippers but the price was so reasonable for all 2 items.
A must have for hairy pets. Very efficient. Take tons of hair off pets without hurting them and they actually like the feel of being brushed of.
Love how easy it is to remove hair from it! My kitten absolutely loves it. Simple and easy to use