SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of storage rush (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My dog had knee surgery due to a torn CCL and really was not able to walk or run for some time. He is a lab, so I thought maybe some swimming might help him out. I went through a number of toys; tri-bumber, frisbee, and several others. But, he really wouldn't take to any of them. I can't say why, but more than once he would go out to fetch and come back with a stick he found floating and absolutely refuse to go get the toy. More than a few toys were abandoned after long attempts to get him to retrieve them. The boomerang toy, though, he absolutely loves. He fetches every time and we spend half an hour to an hour almost every day at a local pond. His leg has improved enormously, and having a fun toy he loves to play with is a huge part of the reason why.
Our JRT mix loves this boomerang. We got him one before, and he has played with it and chewed on it until it is a nub. He was very excited to see that we bought him a new one. The only thing I will comment is that it is relatively easy for a super-chewer to chew bits off. That's a plus for our guy, who loves to tear things apart, but it may not be what you want to clean up on a regular basis!
My Rottweiler loves to boomerang. The ball in the middle only lasted a few months, but the boomerang is still going strong.
Loved this toy, it's so multifunctional which is fun for the dog. My dog loooves to play fetch with it, and goes crazy on the treats inside of it once he catches it.
My dog is a big fan of the squeaky ball, surprised the toy is still alive after the rough playtime.
Seems like it’s my pup’s new favourite toy, great purchase
Would give it 5 stars if it wasn’t for the squeaker ball that would fall out everytime my dog plays with it. Satisfied otherwise
Such a fun little toy! My dog is obsessed with the ball, and the treat containers help me teach him to be a slow eater and earn the food.