SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of storage rush (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My wife and I love Green Toys. We have gotten several of their toys for my daughter and have never been disappointed. The same goes for these small cars. The size is great for my daughter who is 20 months old. She has been playing with them nonstop for hours now and loves saying "cars!" The quality is great, the toys are easy to clean, and in addition to all that, they are recycled. Can't go wrong!
Green toys are great!! We love the toys from them we have. My kids and I picked these out for my youngest’s first birthday. He loves cars and he absolutely loves these! I don’t have to worry with him putting them in his mouth because the material and quality are great!
Great little cars from a company that never disappoints! My son drives these all over our house every day, he holds one in each hand and "bear crawls" around with no problems so they are definitely durable! I got them on sale but they are worth every penny of the full price, and I love that they are made with recycled material!
Best toy cars ever! I have gotten these cars for both my boys and every baby/toddler in my life! They are bright, durable, can go in the bath without rusting, are perfect size for baby and toddler hands and good for the environment.
Awesome cars. My 18 month old baby loves them and we've had them since he turned one. They are solid and durable, easy to clean and can go everywhere - even in the bath.
I love Green Toys. My son can throw them, get them wet, step on them and generally abuse them but they have held up perfectly. Plus they are made in America from recycled materials. Win win for sure.
Kids love the cars. They are waterproof (or seem to be) which is great for the bathtub and swimming pool as well.
We love the Green Toys products that we have purchased over the years. They may not have all the 'bells & whistles' that most similar toys do, but they are perfect & safe for the little ones!
I have always been so pleased with anything from this company. I bought this for our youngest grandson, but both the boys played with it, and left the other gifts laying there. I bought the 4 pack of cars, they fit this set, and again a great item.
I don't know what my 2 year old grand kid's fascination is with cars, but he loves these...we also have the ferry boat and trailer from Green Toys. They are very durable and can't be taken apart or disassembled....even better!
Safe and well made! Lead free! Wonderful company. Encourages creative play! The 4 cars are great size for little hands. My 3 yr old loves them.
My kids love them. But they are too light to roll far or straight if you try to roll them away from you. After you release them, they will almost immediately turn around and stop almost every time. Doesn't seem to bother the kids too much.
Just the right size - love they are made from recycled stuff and double love they are dishwasher safe!
This is a really great product and I have bought others in the range for my 2 year old grandson.
They feel a little cheap, unlike other green toys we have.
Green toys are the best very simple design very durable will last forever and it can be passed down to generations to come.
My son loves all the Green toys, so I bought these for my nephew. These toys are durable and fun!