SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of storage rush (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When we picked up our rescue dog, he smelled great. The people who housed him for a couple of nights had given him a bath. I called them back to ask what they used because so many pet shampoos don’t last. This one does. Our dog loves a bath (or the extra attention he gets while getting a bath), and we like that he smells good for several days after the bath.
I had to jump on here and review this shampoo because I just got finished giving my three large dogs a bath with it. I was impressed by the amount of lather. It seemed like I used less shampoo than other products, simply because it lathered up so nicely. It has a nice, clean oatmeal scent - NOT overpowering like they just stepped out of an oatmeal factory. And wow, the price is right! I have tried numerous dog shampoos throughout the years, but I won't try anymore.
My dog was itching like crazy with other shampoos this one is great for sensitive skin pups. She hasn’t itched once and it’s been all day. Also, doesn’t smell like that nasty typical dog shampoo smell it’s very mild. The oatmeal in it is what helps with the itching.
I’m not sure about the smell or the ingredient list, but my dog sure does look a lot better after using this shampoo and the fur is softer than ever
This stuff is great! It has a good soapy lather and smells amazing!! The scent lasts for a while too. My pup had bad dandruff and this stuff helped moisturize his skin!
My dog suffers from allergies and barely has any hair left. Her skin is very sensitive since she doesn’t have much hair. This shampoo is soothing and does not irritate her skin. The scent is light but does the trick.
My Doberman was scratching a lot. I tried a couple other shampoos but this one does the trick. First I was giving him a bath with this every two weeks for a bit. Now I’m back to once a month. Still going well
My two labs just love running in the mud and my yellow lab is especially a “dirt dog”. I had to give baths outside as there was no way of getting their mud clad bodies in the house and into the tub. The shampoo lathered up even with the hose water and the dirt on their fur. Did a great job and left them clean and soft. Good price too!