SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of storage rush (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am in looooooooove! I'm a nightly bath taker and a devout Epsom salt user. I've really only ever found scent neutral or perfumed blends that are just way too floral for me. Give me a manly, woodsy, natural scent any day. This blend of coriander, vetiver, lemon, and levander is lovely. Not too masculine. Not too medicinal. It's perfect. Though a little pricier than I'd usually like to spend, I really like that they are all natural ingredients, planet friendly, and cruelty free. You get what you pay for and in this case, you're getting quality. Lastly, I love that they sell a small bag, in addition to bigger sizes. Unsure about a scent? Get the 113 gram bag! That's enough for two or three baths.
Smells amazing and worked well. I used this for the COVID-19 stay at home Mother’s Day. Gave my wife a pedicure and this worked really well in the hot water for her feet. Smelt amazing and left the skin smooth.
I love this bath salt! It smells so minty and bright.. Definitely woke me up after spending all day in a house with 9 dogs and 13 people. My muscles felt better too and it didn't irritate my sensitive skin. I see people complaining about the size but like... It literally says 4oz so idk. I ordered the small size to see if I'd like it and will be ordering the bigger size now that I know I do.
Smells incredible, very calming. Arrived in great condition except that as soon as I removed the tamper-proof seal, I discovered that I received a faulty bag with the zipper already broken which is definitely a bummer. I definitely plan to re-order when I run out of this one, hopefully this defective packaging is an isolated incident because it’s otherwise perfect. Thanks, Little Moon Essentials! 😊
My husband has rheumatoid arthritis. Very little helps when he is having a flare up, but I got this product in hopes that I could persuade him to try it. He used it this evening and reports that it did seem to help with some of his joint pain. I've also used this for post-workout soreness, and it did seem to help a little with that, too.
This product really helps my feet and toes when I use it in a foot soak or when I use it in my whirlpool tub. The smell is nice but not too strong. When I take a shower, I put some in a plastic basin and stand in it while I shower. The product refreshes my shower when I pour it out.